Frequently Asked Questions

  • Getting started is simple!

    Should you have more inquiries,

    1. Fill in the contact form about your inquiries. I shall respond shortly (usually within one business day) either via phone call or email (PLEASE SELECT YOUR PREFERENCE). —I will be happy to walk you through the next steps and answer any questions along the way.

    2. Reach out to Charlene via whatsapp or email me.

  • Sessions can be conducted by:

    • Video calls (Zoom or Teams)

    • In-person at assigned locations (please look at the footer of the page)

    Session length and frequency —

    • 60 minutes weekly or biweekly

  • 1. Set Clear Goals

    • Identify specific goals or outcomes you want to achieve during the coaching sessions.

    2. Reflect on Current Challenges

    • Take time to think about any current obstacles or challenges you are facing that you want to discuss.

    3. Gather Relevant Information

    • Collect any data or documents that might be helpful for the session (e.g., progress reports, feedback, personal reflections).

    4. Prepare Questions

    • Write down any questions or topics you want to explore, ensuring you cover what’s most important to you.

    5. Be Open-Minded

    • Approach the session with a willingness to receive feedback, explore new perspectives, and embrace change.

    6. Set the Right Environment

    • Find a quiet, comfortable space where you can focus and engage fully without distractions.

    7. Commit to the Process

    • Recognize that coaching is a collaborative process and commit to being actively involved.

    8. Reflect on Your Progress

    • Consider previous sessions and reflect on any actions taken since then, along with their outcomes.

    Preparing in these ways can help ensure that you maximise the value of your coaching sessions. If you need more details on any of these points, let me know!

  • I accept payment via:

    • PayMe (HKD)/ FPS (HKD)

    • Bank transfer. (HKD/USD)

  • Reschedule:

    • In the event of unexpected issues and you would like to reschedule the session,  reschedlling is free of charge with at least 6 hours notice in advanced. 

    • Any late rescheduling with less than 6 hours notice will be non-refundable.

    • Any purchased session is valid for 90 days.

    Cancellation:

    • The Coachee must provide at least 6 hours' notice for any cancellations requests, otherwise full fee shall be charged and non-refundable.

    To avoid any unlikely event of missing your cancellation window within 6 hours’ notice, I encourage you to reach out to Charlene directly via whatsapp (852) 9034-1544 or email me on charleneytw@clunynco.com


TERMS & CONDITIONS

  • Cluny & Co. provides coaching services that may include:

    • One-on-one coaching sessions

    • Group coaching sessions

    • Workshops

    • Talent Consulting Solutions

    Specific details of the services will be outlined in a separate agreement or session description.

  • 2.1 The coaching relationship begins on the first session booked for a duration of 90 mins for the first session, where first 30 mins is considered a complimentary.

    2.2 Post first session, all session will run a standard duration of 60 mins.

    2.3 Sessions will be conducted either face-to-face at 3 specific locations where I offer in Hong Kong (Soho House in Sheung Wan, Central district or TST in Kowloon) or online through Zoom.

  • 3.1 Fees: The fee for each coaching session is [insert fee], payable in advance.

    3.2 Payment Method: Fees must be paid via bank transfer at least 24 hours before each scheduled session.

    3.3 Late Payments: Payments received after the 24-hour deadline may result in rescheduling of the session until payment is cleared.

  • 4.1 The Coachee must provide at least 6 hours' notice for any cancellations or rescheduling requests.

    4.2 If the Coachee fails to cancel or reschedule with the required notice, they will be charged for the full session fee.

    4.3 Missed appointments without prior notice will also result in a full session charge.

  • The Coachee agrees to:

    5.1 Commit to the coaching process and actively engage in sessions.

    5.2 Arrive on time for scheduled sessions or notify the Coach of delays.

    5.3 Complete any agreed-upon actions or assignments between sessions.

  • 6.1 All information shared during coaching sessions will be treated as strictly confidential.

    6.2 The Coach will not disclose any personal information to third parties without the Coachee’s explicit consent, unless required by law, or if there is a risk of harm to self or others.

    6.3 The Coachee understands that all communications, whether verbal or written, will remain between the Coach and the Coachee, fostering an environment of trust and safety.

  • The Coach is not liable for any decisions made or actions taken by the Coachee based on the coaching sessions. Coaching is not a substitute for professional advice (e.g., legal, medical, financial).

  • 8.1 Either party may terminate the coaching relationship at any time with written notice.

    8.2 In case of termination, any unused sessions will be forfeited, and no further fees will be charged.

    8.3 The Coachee may request a termination meeting to provide feedback on their experience.

  • Cluny & Co. reserves the right to amend these Terms of Business. Any changes will be communicated to the Coachee in writing.

  • By engaging in the services provided by Cluny & Co., the Coachee acknowledges that they have read, understood, and agree to these Terms of Business.

These Terms of Business govern the relationship between Cluny & Co. ("the Coach") and the client ("the Coachee"). By booking a coaching session, you agree to these terms.