Frequently Asked Questions

  • 📱Schedule a briefing call via:

    You can reach out directly via our contact form or send a secure email to charleneytw@clunynco.com to initiate a confidential dialogue. Alternatively, [ Connect directly via WhatsApp. → ] Meanwhile, we highly recommend you to [ Download our specs to to explore our comprehensive coaching programmes → ]

    ⏳Embark with a 90 mins Discovery Session:

    Your coaching journey officially begins with our signature 90-minute Discovery Session. To ensure we have the space for a meaningful dialogue, this session includes 30 complimentary minutes on top of our standard 60-minute framework.


    🎯Experience your Career Transformation:

    Everyone’s challenge is different. The purpose of this initial session is to give you a clear grasp of how professional coaching operates and to introduce you to our bespoke, integrated approach—delivering a tailored strategy uniquely designed to foster your career transformation.

  • 🌐 Flexible Formats (Virtual & In-Person)

    Sessions are conducted globally and locally to match your lifestyle and geographic location:

    • (Zoom): The majority of sessions take place via a secure, unique video conferencing link. This allows busy executives to seamlessly transition into their coaching hour from anywhere in the world—whether from a private corporate office or while traveling.

    • In-Person: For clients based locally in Hong Kong/ London, sessions can be arranged face-to-face in a premium, discreet meeting room, ensuring complete confidentiality.

    ⏱️ Structure & Timing

    Every regular session is a focused, deliberate deep dive:

    • Standard Sessions: Typically 60 minutes of intense, uninterrupted strategic alignment.

    • The Signature Discovery Session: Your initial onboarding entry point is extended to 90 minutes (incorporating 30 complimentary minutes on top of our standard hour) to allow ample breathing room to diagnose your current career trajectory and map out your unique framework.

    🎯 Inside a Session:

    A Cluny & Co. coaching session is not a passive lecture; it is an active, co-architected dialogue:

    • The Objective: We begin by defining a clear focus for the hour—a specific challenge, a leadership friction point, or an overarching career pivot.

    • The Integrated Approach: Utilising a hybrid of executive coaching metrics and deep reflective frameworks, we peel back layers to identify what is blocking your progress.

    • Deliberate Direction: We do not just analyse; we strategise. Every single session closes with clear, actionable alignment steps so you leave with total clarity on your immediate next moves.

    🔒 Absolute Confidentiality

    Because we partner with high-performing leaders, every conversation is held under strict professional discretion. Your data, your corporate challenges, and your ambitions remain completely private.

  • To maximise the strategic value of our time together, we ask that you prepare across these three key areas before we meet:

    ⏱️ Logistics & Punctuality: Please log into the secure Zoom room or arrive at our private location promptly. Honoring our scheduled window ensures we protect the momentum of our dialogue and maximize every minute.

    🧠 Mindset & Mutual Commitment: No heavy paperwork or formal preparation is required. Simply arrive with an open mind, mental readiness, and a mutual commitment to building a highly professional, respectful, and deeply trusted coach-coachee partnership.

  • To ensure a secure and seamless onboarding process, we utilise a direct payment-first structure prior to scheduling your session:

    🏦 Payment Instructions: Before your booking is secured, we will send a direct message or email with our formal payment instructions. Our primary payment channels are HSBC Bank Transfer, FPS (Faster Payment System), or PayMe. You can complete the transaction quickly and securely using whichever method you prefer.

    📅 Receive Your Booking Link: The moment your payment is completed and verified, you will instantly receive your private booking link. This allows you to log into our calendar and secure your preferred date and time on autopilot.

  • Q: What is your rescheduling and cancellation policy?

    A: To maintain professional momentum and respect dedicated booking windows, we operate under a strict 6-hour policy for all structural adjustments:

    🔄 Rescheduling: If unexpected priorities arise, you can reschedule your session free of charge provided you give at least 6 hours' notice before your appointment.

    ❌ Cancellation: Any cancellation requests must be submitted at least 6 hours prior to the session. Late cancellations or rescheduling requests inside this 6-hour window are fully non-refundable.

    📱 Instant Notice (6 Hours Prior): To ensure you do not miss your window, any last-minute adjustments must be sent at least 6 hours prior to the start of your session. We highly encourage you to reach out directly to Charlene via WhatsApp (+852 9034-1544) or email charleneytw@clunynco.com for an immediate, reliable timestamp.

    ⏳ Program Validity: To ensure proper pacing and momentum, your purchased coaching sessions are bound by the timeline of your selected track:

    • Discovery Session: Valid for 30 days from payment.

    • Clarity Program: Must be completed within 30 days.

    • Direction Program: Must be completed within 60 days.

    • Transformation Retainer: Must be completed within 3 months.


TERMS & CONDITIONS

  • Cluny & Co. provides coaching services that may include:

    • One-on-one coaching sessions

    • Group coaching sessions

    • Workshops

    • Talent Consulting Solutions

    Specific details of the services will be outlined in a separate agreement or session description.

  • 2.1 The coaching relationship begins on the first session booked for a duration of 90 mins for the first session, where first 30 mins is considered a complimentary.

    2.2 Post first session, all session will run a standard duration of 60 mins.

    2.3 Sessions will be conducted either face-to-face at 3 specific locations where I offer in Hong Kong (Soho House in Sheung Wan, Central district or TST in Kowloon) or online through Zoom.

  • 3.1 Fees: The fee for each coaching session is [insert fee], payable in advance.

    3.2 Payment Method: Fees must be paid via bank transfer at least 24 hours before each scheduled session.

    3.3 Late Payments: Payments received after the 24-hour deadline may result in rescheduling of the session until payment is cleared.

  • 4.1 The Coachee must provide at least 6 hours' notice for any cancellations or rescheduling requests.

    4.2 If the Coachee fails to cancel or reschedule with the required notice, they will be charged for the full session fee.

    4.3 Missed appointments without prior notice will also result in a full session charge.

  • The Coachee agrees to:

    5.1 Commit to the coaching process and actively engage in sessions.

    5.2 Arrive on time for scheduled sessions or notify the Coach of delays.

    5.3 Complete any agreed-upon actions or assignments between sessions.

  • 6.1 All information shared during coaching sessions will be treated as strictly confidential.

    6.2 The Coach will not disclose any personal information to third parties without the Coachee’s explicit consent, unless required by law, or if there is a risk of harm to self or others.

    6.3 The Coachee understands that all communications, whether verbal or written, will remain between the Coach and the Coachee, fostering an environment of trust and safety.

  • The Coach is not liable for any decisions made or actions taken by the Coachee based on the coaching sessions. Coaching is not a substitute for professional advice (e.g., legal, medical, financial).

  • 8.1 Either party may terminate the coaching relationship at any time with written notice.

    8.2 In case of termination, any unused sessions will be forfeited, and no further fees will be charged.

    8.3 The Coachee may request a termination meeting to provide feedback on their experience.

  • Cluny & Co. reserves the right to amend these Terms of Business. Any changes will be communicated to the Coachee in writing.

  • By engaging in the services provided by Cluny & Co., the Coachee acknowledges that they have read, understood, and agree to these Terms of Business.

These Terms of Business govern the relationship between Cluny & Co. ("the Coach") and the client ("the Coachee"). By booking a coaching session, you agree to these terms.